Welcome to Guardian One
Guardian One Transport has developed a Management System which manages the processes and activities of the transport system so as to meet with the objectives, comply with regulatory requirements, fulfill parent’s service requirements and ensure adequate resources are provided to attain high levels of safety.
At G1, the management system is a means to:
Traditionally, separate management systems were developed to address issues such as quality, environment, fleet operations, health and safety, finance, human resources and information technology. Other aspects of running a company which need to be managed include corporate social responsibility, data security, risk management and business continuity. These days, sustainability, reputation management and brand management are given equal prominence.
The way in which every aspect of the business activities are managed at G1, we call it ‘business management system’. The traditional approach has been to address individual aspects separately. At G1, we have moved towards ‘Integrating’ Management System (IMS), as we seek combined certification against more than one external standard, based on an external assessment of a single system description.
We have made efforts to combine the discrete systems and develop ‘Integrated management’ to manage our operations, staff and other resources. The Management System comprises of the elements of policy, planning, implementation and operation, performance assessment, improvement and management review.’
G1 has adopted to one of the common management system model of plan-do-check-act at a higher level than just for issues such as environmental, quality and compliance. In summary, the elements are:
The Management System is based on eight management principles. These have been developed for use by the top management to lead the Company towards improved performance. G1 has developed a business culture based upon the following eight principles across the Company:
The key components of Management System at Guardian One Transport include the following:
We have included ‘objectives’ as the first item in this list, since the other elements would otherwise lack a point of reference. Some key objectives of the management system is to achieve compliance, to encourage standardization and reduce variation and to help staff to understand what they have to do and how they fit into the company. It also provides a sound basis for managing change and making improvements.
ISO Management System standards require the Management System of an Organization to be documented. We at G1 understand that the extent of the management system documentation differs from one organization to another due to various factors like the size of the organization, type of activities, the complexity of processes and their interactions, the competence of personnel etc.
At G1, the management system documentation includes the following:
The Management System Policy is the general statement of our beliefs about operations, quality, environment and occupational health & safety of our management system. The objectives established, the actions taken and what is the expected result are mentioned in the Management System Policy.
The Management System manual should include the scope of the management system, the details of and justification for any exclusion, the documented procedures or reference to them, and a description of the processes of the management system and their interactions. Information about Guardian One Transport, our location and means of communication, are included in the management system manual.
A procedure is a document that describes in general terms the way to carry out an activity or a process. The structure and format of the documented procedures (hard copy or electronic media) is defined by Guardian One Transport in ways of text, flow charts, tables, a combination of them, or any other suitable method in accordance with the needs. Documented procedures at G1 will make reference to work instructions that define how an activity is performed.
Work Instruction is a document that describes in specific terms the way to carry out an activity or a process at G1. Therefore a work instruction contains detailed descriptions of how to perform and record tasks.
A form is a document used to record data required by the management system. A form becomes a record when data is entered. Forms are developed and maintained at G1, to record the data demonstrating compliance to the requirements of the management system.
A record is a document stating results achieved or providing evidence of activities performed.
A plan is a document defining the practices, resources and sequence of activities required to achieve a particular outcome, product, or service. For example, a quality plan explains how you intend to apply our quality policies, achieve our quality objectives, and meet our quality system requirements.
A specification is a document stating requirements.
An external document is a document not generated by the Management System but related to it. Examples of external documents: UAE Labour Law, RTA Guidelines, KHDA Guidelines, Dubai Health Authority Handbook, etc.
In a Management System documentation, the following hierarchy (from the highest to the lowest) is established:
The Form may be assigned to all hierarchy levels. Therefore, the Manual, the Procedure and the Work Instruction may have each their own Form(s). The structure of the documentation used in the management system may be described as a hierarchy. This structure facilitates the distribution, maintenance and understanding of the documentation.
According to the Document Pyramid concept, the Management System documents are grouped in four levels (from the highest to the lowest):