A. General
- Guardian One Transport operates the buses in
compliance with the guidelines of regulatory
authorities.
- All drivers of G1 are fully trained, holding RTA issued
school bus driving licence and participate in our
ongoing drivers’ training courses. They undergo a
minimum of 40 hours of Safe Drivers’ Training Course,
in a year.
- All buses have designated pick up and drop off points.
- It is the responsibility of the parent(s) to ensure that
their child / children is/are at the pick-up point at the
designated time. Buses will not leave from collection
points ahead of schedule. However, due to traffic
pressures, buses will not be able to wait at pick-up
points after the scheduled time. Due to traffic delays
buses may arrive at pick-up and drop-off points behind
schedule.
- Children up to Grade 4 will not be left at the drop off
point unless the designated adult is present to collect
them. Adults designated to pick up children should
carry photo ID in the event that verification of identity
is required. In case an adult is not available at the drop
off point the children will be brought back to school
and handed over to the School Administration.
Parents should then pick the children from school.
- Written request, signed by the parent/guardian, for
reasons of safety and security, is required if a drop-off
other than usual is requested.
- Parents are required to inform the drivers / Operations
Executive if a student is absent on a particular day. If a
student does not want to use the return trip on any
particular day the parent should give a written
communication / send an e-mail to the Operations
Executive.
- In case of change of residence, provision of transport
service will be subject to the availability of seats on
established routes. Fees as applicable to the new pickup area as per the fee structure will apply.
- Children with contagious disease are not permitted to
travel in the bus.
- For safety reasons, eating and drinking on the bus
other than water will not be permitted.
- . For safety reasons, all passengers are prohibited to
bring sharp or hazardous objects inside the bus. In case
of such event that the passenger has brought an object
which can considered as a safety concern, the object
will be confiscated by the Bus Attendant and same will
be handed over to the respected School Authority
- G1 reserve the right to decline provision of service.
Allocation of bus facility will be based on the
availability of seat in the bus plying in the area.
- All G1 vehicles, drivers and passengers are insured. In
case of any claim due to accident, the company’s
liability is limited to the comprehensive compensation
paid by the insurance company, as per the terms of the
insurance policy.
- Parents or guardians shall compensate the company
for any damages caused / sustained by the bus or
other travellers as a result of inappropriate action by
their child/children.
- G1 may use e-mail id / mobile number of the parents
for conveying messages / sending newsletter /
circulars.
B. Registration for Transport Service
- All students who require the services of G1 shall apply
in a prescribed form available on the website or at the
school.
- The application form available on the website
www.guardianonetransport.comor at the school
counter should be completed and submitted by the
parent. All asterisk marked columns must be filled up.
- Every transport user should have NFC Technology
Identity Card in order to take the Electronic
Attendance. Student should always carry their ID card
with them while travelling the G1 buses. This is
emphasised for the safety of the students.
C. Payment of Fees
- Based on the filled up application form / online
registration student will make payment of fees based
on the fee structure applicable in the particular school.
- Transport fee is applicable and charged for ten months
in an academic year, divided in three terms. Full
payment for each term should be done irrespective of
the number of working days.
- In case of new admissions during the term, after 15th of
the beginning of the term, fee will be charged on pro
rate from the date of start of service.
- Following options are given to parents for payment of
fees –
- Cash / Credit Cards at the G1 counter in the
school
- Cheque in favour of ‘GUARDIAN ONE
PASSENGERS TRANSPORT BY RENTED BUSES LLC’
at the G1 counter in the school
- Standing Order for Auto Debit of Transport Fees
D. Direct Payment by Companies
- In case of direct payment of transport fee to G1 by the
parent’s Companies it should be informed at the time
of registration. The Companies should be advised to
make the payment latest by 10th of the first month of
the term failing which the service will be declined.
E. Dishonour of Cheques
- AED 150/- will be charged in case of dishonour of
cheques.
- Only cash / credit card payments will be accepted in
case of dishonour of cheques.
F. Invoices
- Invoices can be collected from the school / G1
counters at the time of payment.
- The individual Proforma invoice shall be issued to
those parents who will be getting re-imbursement
from their employer.
G. Transport Discontinuation
- Transport Facility once availed will not be withdrawn
during the term. No refund will be made for the
unexpired portion of the term, in case of withdrawal
from transport facility. In case of discontinuation due
to transfer from school at least two-week notice
should be given to the Representative in the specified
form. In case of transfer a copy of the transfer
certificate should be handed over to the
representative of. In this case fee will be charged till
the month (inclusive of the month) the student uses
the service.
- Discontinuation of transport facility for the ensuing
term should be intimated in the specified form
(available with at the counter in school / at the
website) at least two weeks before the end of the
previous term.
- The fee shall be paid till the month the student leaves
the school (inclusive of the month). If the payment is
done for the full year or term refund will be done for
the succeeding months.
- In case of temporary discontinuation due to long leave
for more than a month on medical grounds etc, a letter
should be submitted from the Principal along with the
discontinuation form, for the approval of competent
authority. No temporary discontinuation is permissible
for the months of June, December and March.
H. Transport Fee Refund
- Fee refund is applicable only in cases where fees for
more than one term have been paid by the parent and
facility not availed for the succeeding term(s).
- In case of temporary discontinuation on medical
grounds the fee paid can be adjusted for the next term /
month, if approved by the competent authority.
- In case of discontinuation for any reason other than at
the end of the academic year, a ‘service charge’ of AED
100/- is applicable. This charge will also be applicable
for return of Post-Dated Cheques.
- Refund shall be made only through account payee
cheques (in the name of the parent who had initially
paid or any person authorised by the parent) and not in
cash.
- Any adjustment for fee waiver / change of area shall be
done by the third working day of the subsequent
month.
I. Area Change
- The parents should provide the Area Change form
(available at the G1 counter in the school / website) to
the Representative of G1 in the school. The parent will
be informed of the availability of seat in the bus plying
in the new area.
Parents are requested to abide by the Terms and Conditions to
ensure safe and comfortable journey for their wards.